{"id":33083,"date":"2019-07-25T13:56:25","date_gmt":"2019-07-25T12:56:25","guid":{"rendered":"https:\/\/mymmweb.net\/AEP\/aep-ita\/?page_id=33574"},"modified":"2020-11-10T10:39:32","modified_gmt":"2020-11-10T09:39:32","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/www.aep-italia.it\/fr\/assistenza\/","title":{"rendered":"Services &#038; assistance"},"content":{"rendered":"<div>\n<p>    <img src=\"wp-content\/uploads\/2019\/05\/Supporto1.jpg\" alt=\"\"><\/p>\n<h2>SERVICES &#038; ASSISTANCE<\/h2>\n<\/div>\n<p><img src=\"wp-content\/uploads\/2020\/07\/shutterstock_15480721.jpg\" alt=\"\"><\/p>\n<h1>Une entit\u00e9 vivante<\/h1>\n<div>\n<p>Le Syst\u00e8me Billettique est <strong>une entit\u00e9 vivante et en transformation continue<\/strong>, aussi bien du fait de la nature m\u00eame des transports publics, qui doivent s&rsquo;adapter jour apr\u00e8s jour aux exigence d&rsquo;un monde en changement continu, que du fait que les informations que le syst\u00e8me produit constituent un <strong>pr\u00e9cieux instrument<\/strong>, qui permet au Management d&rsquo;<strong>am\u00e9liorer\u00a0<\/strong><b>constamment<\/b> le service. Les meilleurs syst\u00e8mes et les produits les plus \u00e9volu\u00e9s ne <b>peuvent donc \u00eatre exploit\u00e9s<\/b> de fa\u00e7on ad\u00e9quate <strong>qu&rsquo;<\/strong>avec des services d&rsquo;assistance <strong>efficaces, flexibles et r\u00e9actifs<\/strong>.<\/p>\n<\/div>\n<h1>Aujourd&rsquo;hui tout est facile (ou presque)<\/h1>\n<div>\n<p>R\u00e9aliser un syst\u00e8me billettique a <strong>ses complexit\u00e9s<\/strong> et demande souvent plusieurs mois. Mais aujourd&rsquo;hui <strong>tout semble facile <\/strong>: les \u00e9quipements sont nouveaux et les fournisseurs sont tous bien dispos\u00e9s. Mais que se passera-t-il <strong>dans plusieurs ann\u00e9es<\/strong>, en particulier si le syst\u00e8me est r\u00e9alis\u00e9 par un tr\u00e8s bon Int\u00e9grateur de Syst\u00e8mes qui utilise des \u00e9quipements de <strong>diff\u00e9rentes marques<\/strong> ? Vos <strong>relations<\/strong> avec ces fournisseurs seront-elles encore bonnes ? Ces fournisseurs<strong> seront-ils toujours l\u00e0<\/strong> ? Produiront-ils encore <strong>ces \u00e9quipements<\/strong> ? Accepteront-ils une relation directe avec le R\u00e9seau ?<\/p>\n<p>Avec <strong>AEP<\/strong>, ces probl\u00e8me <strong>n&rsquo;existent pas<\/strong>, comme nous l&rsquo;avons <strong>d\u00e9montr\u00e9<\/strong> pendant toutes ces ann\u00e9es. Sur la photo, un <strong>cas r\u00e9el <\/strong>: AEP a maintenu et mis \u00e0 jour les valideurs Classic d&rsquo;ATAF Florence <strong>pendant plus de vingt ans<\/strong> en exploitation continue.<\/p>\n<p>Le service Pi\u00e8ces de rechange <strong>est garanti pendant un minimum de 10 ans<\/strong>, m\u00eame si il sera n\u00e9cessaire de reconcevoir quelques \u00e9l\u00e9ments pour en garantir l&rsquo;interchangeabilit\u00e9.<\/p>\n<\/div>\n<p><img src=\"wp-content\/uploads\/2020\/07\/Obliteratrice-ATAF-Viapass-seppia.jpg\" alt=\"\"><br \/>\n<img src=\"wp-content\/uploads\/2020\/08\/Schermata-2020-08-29-alle-22.11.40.png\" alt=\"\"><\/p>\n<h1>Pour en savoir plus<\/h1>\n<div>\n<p>Souhaitez-vous en savoir plus ? T\u00e9l\u00e9chargez notre publication R\u00e9f. 740557\u00a0<a href=\"http:\/\/www.aep-italia.it\/download\/35154\/\">\u00ab\u00a0Les avantages \u00e0 choisir AEP\u00a0\u00bb<\/a>\u00a0(en Italien).<\/p>\n<\/div>\n<ul>\n<li>\n<p>        <img src=\"wp-content\/uploads\/2019\/05\/consulenza.jpg\" alt=\"\"><\/p>\n<h3>Conseil avant achat<\/h3>\n<p>Choisir le bon chemin d\u00e8s le d\u00e9part<\/p>\n<div>\n<ul>\n<li>Choisir la <strong>bon chemin<\/strong> d\u00e8s le d\u00e9part veut dire r\u00e9duire consid\u00e9rablement les <strong>d\u00e9lais<\/strong> et les <strong>co\u00fbts<\/strong><\/li>\n<li>AEP est une entreprise \u00e0 forte <strong>connotation technique<\/strong> o\u00f9 le <strong>professionnalisme<\/strong> s&rsquo;associe \u00e0 la <strong>passion<\/strong><\/li>\n<li>AEP vous offre un <strong>conseil fiable et qualifi\u00e9<\/strong> et la possibilit\u00e9 de <strong>visiter d&rsquo;autres Clients<\/strong> avant de prendre vos d\u00e9cisions<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<p>        <img src=\"wp-content\/uploads\/2019\/05\/ProjMgmt-1.gif\" alt=\"\"><\/p>\n<h3>Gestion de projet<\/h3>\n<p>Prendre le bon chemin ne suffit pas, il faut le suivre !<\/p>\n<div>\n<ul>\n<li><strong>Le lancement d&rsquo;un nouveau syst\u00e8me<\/strong> est un processus qui implique <strong>tous les domaines<\/strong> du R\u00e9seau de Transport et de son fournisseur<\/li>\n<li>Les services AEP permettent d&rsquo;atteindre les objectifs en <b>respectant les contraintes de co\u00fbts et d\u00e9lais<\/b>, en <strong>optimisant<\/strong> l\u2019allocation des ressources, en <strong>limitant<\/strong> les risques et en <strong>r\u00e9solvant les probl\u00e8mes<\/strong> au fur et \u00e0 mesure de leur apparition<\/li>\n<li><strong>Plateforme d\u00e9di\u00e9e<\/strong> pour le partage des documents du projet<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<p>        <img src=\"wp-content\/uploads\/2015\/04\/Training.jpg\" alt=\"\"><\/p>\n<h3>Formation<\/h3>\n<p>Comment exploiter au mieux l&rsquo;investissement<\/p>\n<div>\n<ul>\n<li><strong>Bien exploiter <\/strong>un Syst\u00e8me Billettique signifie <strong>le connaitre en profondeur<\/strong><\/li>\n<li><strong>Transf\u00e9rer les connaissances<\/strong> au Cliente est la premi\u00e8re garantie de sa <strong>satisfaction<\/strong><\/li>\n<li><strong>Des cours de formation<\/strong> en <strong>classe<\/strong> et en <strong>accompagnement<\/strong> pour les op\u00e9rateurs dans les phases de lancements des syst\u00e8mes sont tenus par des sp\u00e9cialistes du secteur, en <b>anglais<\/b>, <b>fran\u00e7ais<\/b> et, \u00e9videmment, <b>italien<\/b><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<p>        <img src=\"wp-content\/uploads\/2019\/05\/Supporto-sistemi.jpg\" alt=\"\"><\/p>\n<h3>Assistance syst\u00e8me<\/h3>\n<p>Help desk et outres<\/p>\n<div>\n<ul>\n<li>L&rsquo;<strong>assistance pour les syst\u00e8mes<\/strong> est r\u00e9alis\u00e9e via l&rsquo;<strong>help desk<\/strong> qui assure au Client des niveaux de service <strong>garantis contractuellement<\/strong><\/li>\n<li>Les demandes sont <strong>int\u00e9gralement trac\u00e9es<\/strong> pour v\u00e9rifier d\u00e9lais et modalit\u00e9s des solutions et sont normalement trait\u00e9es dans des d\u00e9lais tr\u00e8s contenus<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<p>        <img src=\"wp-content\/uploads\/2019\/05\/Supporto-prodotti.jpg\" alt=\"\"><\/p>\n<h3>Assistance \u00e9quipements <\/h3>\n<p>Avec toute l&rsquo;exp\u00e9rience de leurs concepteurs<\/p>\n<div>\n<ul>\n<li>Les \u00e9quipements AEP sont con\u00e7us en internet et sont donc parfaitement connus<\/li>\n<li>Le Service d&rsquo;Assistance Technique (SAT) garantit des services efficaces, dans des d\u00e9lais certains et avec des co\u00fbts raisonnables<\/li>\n<li>2 laboratoires sur le territoire italien : Signa (FI), Brescia et personnel pr\u00e9sent aupr\u00e8s des principaux Clients<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<p>        <img src=\"wp-content\/uploads\/2015\/04\/Azienda-aperta.jpg\" alt=\"\"><\/p>\n<h3>AEP, l&rsquo;entreprise accessible<\/h3>\n<p> A la port\u00e9e du Client&#8230;<\/p>\n<div>\n<ul>\n<li>AEP garantit \u00e0 tous les Clients un<strong> rapport qui va bien au-del\u00e0 <\/strong>de la relation formelle Client\/Fournisseur<\/li>\n<li>Les fonctionnaires commerciaux d&rsquo;AEP sont <strong>toujours disponibles<\/strong> pour aider les clients dans leurs besoins. <strong>Ecrivez<\/strong> \u00e0 <a href=\"mailto:info@aep-italia.it\">info@aep-italia.it<\/a> en indiquant votre zone et vous serez rappel\u00e9 <strong>au plus vite<\/strong><\/li>\n<li>Les portes d&rsquo;AEP <strong>sont toujours ouvertes<\/strong> pour accueillir les Clients et <strong>contribuer au r\u00e9sultat positif<\/strong> des investissements<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<h1>Le service Pi\u00e8ces de rechange<\/h1>\n<p><img src=\"wp-content\/uploads\/2020\/08\/Cover-corretti.jpg\" alt=\"\"><\/p>\n<div>\n<p>Un smartphone peut \u00ab\u00a0prendre sa retraite\u00a0\u00bb apr\u00e8s <strong>quelques ann\u00e9es<\/strong>. Pour les syst\u00e8mes billettiques, et en particulier pour les \u00e9quipements, la \u00ab\u00a0retraite\u00a0\u00bb est un <strong>lointain mirage<\/strong>, qui n&rsquo;arrive qu&rsquo;apr\u00e8s au moins <b>10 ans <\/b>de travail continu, dans des <b>environnements usants <\/b>comme un bus, constamment sujets \u00e0 des secousses, vibrations, sauts de tension et temp\u00e9ratures extr\u00eames. Un parc d&rsquo;\u00e9quipements, comme celui des bus, <b>ne peut certainement pas \u00eatre remplac\u00e9 <\/b>avec la m\u00eame facilit\u00e9 d&rsquo;un smartphone. Dans le monde moderne, o\u00f9 tout \u00e0 une br\u00e8ve dur\u00e9e de vie, une<b> organisation sp\u00e9cialis\u00e9e<\/b> comme celle d&rsquo;AEP est n\u00e9cessaire pour garantir <strong>pi\u00e8ces de rechange et maintenance<\/strong> pendant de longues p\u00e9riodes, durant lesquels il y a non pas le doute, mais la <b>certitude<\/b> que plusieurs composants n&rsquo;existeront plus. Ceci peut m\u00eame demander la reconception <b>de modules entiers,<\/b> \u00e9quivalents \u00e0 ceux qu&rsquo;il n&rsquo;est plus possible de produire. Et m\u00eame si, apr\u00e8s plusieurs ann\u00e9es, il est n\u00e9cessaire d&rsquo;\u00e9quiper <b>quelques bus en plus<\/b>, AEP sera \u00e0 nouveau au c\u00f4t\u00e9 de ses Clients pour garantir toujours une solution avantageuse.<\/p>\n<\/div>\n<p><!-- 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entit\\u00e9 vivante\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_style\":\"\",\"text_color\":\"\",\"text_size\":\"\",\"column\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"\n\n<p>Le Syst\\u00e8me Billettique est <strong>une entit\\u00e9 vivante et en transformation continue<\\\/strong>, aussi bien du fait de la nature m\\u00eame des transports publics, qui doivent s'adapter jour apr\\u00e8s jour aux exigence d'un monde en changement continu, que du fait que les informations que le syst\\u00e8me produit constituent un <strong>pr\\u00e9cieux instrument<\\\/strong>, qui permet au Management d'<strong>am\\u00e9liorer\\u00a0<\\\/strong><b>constamment<\\\/b> le service. Les meilleurs syst\\u00e8mes et les produits les plus \\u00e9volu\\u00e9s ne <b>peuvent donc \\u00eatre exploit\\u00e9s<\\\/b> de fa\\u00e7on ad\\u00e9quate <strong>qu'<\\\/strong>avec des services d'assistance <strong>efficaces, flexibles et r\\u00e9actifs<\\\/strong>.<\\\/p>\",\"block_align\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"text_color\":\"\",\"width_expand\":\"\",\"height\":\"\",\"padding\":\"small\",\"header_transparent\":\"\",\"animation\":\"\",\"padding_remove_top\":false,\"padding_remove_bottom\":true},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"2-3,\",\"breakpoint\":\"m\",\"fixed_width\":\"large\",\"gutter\":\"\",\"width\":\"\",\"width_expand\":\"\",\"height\":\"\",\"margin\":\"default\",\"margin_remove_top\":false},\"children\":[{\"type\":\"column\",\"props\":{\"widths\":[\"2-3\"],\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"vertical_align\":\"middle\",\"style\":\"muted\",\"text_color\":\"\",\"padding\":\"small\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"title_style\":\"h2\",\"title_decoration\":\"\",\"title_font_family\":\"\",\"title_color\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"margin\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"Aujourd'hui tout est facile (ou presque)\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_style\":\"\",\"text_color\":\"\",\"text_size\":\"\",\"column\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"\n\n<p>R\\u00e9aliser un syst\\u00e8me billettique a <strong>ses complexit\\u00e9s<\\\/strong> et demande souvent plusieurs mois. Mais aujourd'hui <strong>tout semble facile <\\\/strong>: les \\u00e9quipements sont nouveaux et les fournisseurs sont tous bien dispos\\u00e9s. Mais que se passera-t-il <strong>dans plusieurs ann\\u00e9es<\\\/strong>, en particulier si le syst\\u00e8me est r\\u00e9alis\\u00e9 par un tr\\u00e8s bon Int\\u00e9grateur de Syst\\u00e8mes qui utilise des \\u00e9quipements de <strong>diff\\u00e9rentes marques<\\\/strong> ? Vos <strong>relations<\\\/strong> avec ces fournisseurs seront-elles encore bonnes ? Ces fournisseurs<strong> seront-ils toujours l\\u00e0<\\\/strong> ? Produiront-ils encore <strong>ces \\u00e9quipements<\\\/strong> ? Accepteront-ils une relation directe avec le R\\u00e9seau ?<\\\/p>\\n\n\n<p>Avec <strong>AEP<\\\/strong>, ces probl\\u00e8me <strong>n'existent pas<\\\/strong>, comme nous l'avons <strong>d\\u00e9montr\\u00e9<\\\/strong> pendant toutes ces ann\\u00e9es. Sur la photo, un <strong>cas r\\u00e9el <\\\/strong>: AEP a maintenu et mis \\u00e0 jour les valideurs Classic d'ATAF Florence <strong>pendant plus de vingt ans<\\\/strong> en exploitation continue.<\\\/p>\\n\n\n<p>Le service Pi\\u00e8ces de rechange <strong>est garanti pendant un minimum de 10 ans<\\\/strong>, m\\u00eame si il sera n\\u00e9cessaire de reconcevoir quelques \\u00e9l\\u00e9ments pour en garantir l'interchangeabilit\\u00e9.<\\\/p>\"}}]},{\"type\":\"column\",\"props\":{\"widths\":[\"\"],\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"vertical_align\":\"\",\"style\":\"muted\",\"text_color\":\"\",\"padding\":\"small\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"link_target\":\"\",\"image_border\":\"\",\"image_box_shadow\":\"\",\"image_hover_box_shadow\":\"\",\"image_box_decoration\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/07\\\/Obliteratrice-ATAF-Viapass-seppia.jpg\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"text_color\":\"\",\"width_expand\":\"\",\"height\":\"\",\"padding\":\"\",\"header_transparent\":\"\",\"animation\":\"\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\",3-4\",\"breakpoint\":\"m\",\"fixed_width\":\"large\",\"gutter\":\"\",\"width\":\"\",\"width_expand\":\"\",\"height\":\"\",\"margin\":\"\"},\"children\":[{\"type\":\"column\",\"props\":{\"widths\":[\"\"],\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"vertical_align\":\"\",\"style\":\"\",\"text_color\":\"\",\"padding\":\"\"},\"children\":[{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"link_target\":\"\",\"image_border\":\"\",\"image_box_shadow\":\"\",\"image_hover_box_shadow\":\"\",\"image_box_decoration\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"animation\":\"\",\"visibility\":\"\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/08\\\/Schermata-2020-08-29-alle-22.11.40.png\",\"block_align\":\"\"}}]},{\"type\":\"column\",\"props\":{\"widths\":[\"3-4\"],\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"vertical_align\":\"\",\"style\":\"\",\"text_color\":\"\",\"padding\":\"\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"title_style\":\"\",\"title_decoration\":\"\",\"title_color\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"margin\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"Pour en savoir plus\",\"block_align\":\"\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_style\":\"\",\"text_color\":\"\",\"text_size\":\"\",\"column\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"\n\n<p>Souhaitez-vous en savoir plus ? T\\u00e9l\\u00e9chargez notre publication R\\u00e9f. 740557\\u00a0<a href=\\\"http:\\\/\\\/www.aep-italia.it\\\/download\\\/35154\\\/\\\">\\\"Les avantages \\u00e0 choisir AEP\\\"<\\\/a>\\u00a0(en Italien).<\\\/p>\",\"block_align\":\"\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"text_color\":\"\",\"width_expand\":\"\",\"height\":\"\",\"padding\":\"small\",\"header_transparent\":\"\",\"animation\":\"\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-1\",\"breakpoint\":\"m\",\"fixed_width\":\"large\",\"gutter\":\"\",\"width\":\"\",\"width_expand\":\"\",\"height\":\"\",\"margin\":\"\"},\"children\":[{\"type\":\"column\",\"props\":{\"widths\":[\"1-1\"],\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"vertical_align\":\"\",\"style\":\"\",\"text_color\":\"\",\"padding\":\"\"},\"children\":[{\"type\":\"grid\",\"props\":{\"show_title\":true,\"show_meta\":true,\"show_content\":true,\"show_image\":true,\"show_link\":true,\"grid_default\":\"1\",\"grid_medium\":\"3\",\"filter_style\":\"tab\",\"filter_all\":true,\"filter_position\":\"top\",\"filter_align\":\"left\",\"filter_grid_width\":\"auto\",\"filter_breakpoint\":\"m\",\"title_element\":\"h3\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_breakpoint\":\"m\",\"meta_style\":\"meta\",\"meta_align\":\"below-title\",\"icon_ratio\":4,\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"image_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"link_text\":\"Scarica il pdf sui laboratori AEP\",\"link_style\":\"primary\",\"margin\":\"default\",\"item_animation\":\"\",\"gutter\":\"small\",\"grid_small\":\"\",\"grid_large\":\"\",\"grid_xlarge\":\"\",\"filter_margin\":\"\",\"filter_gutter\":\"\",\"title_display\":\"\",\"content_display\":\"\",\"panel_style\":\"card-default\",\"panel_content_padding\":\"\",\"panel_size\":\"small\",\"item_maxwidth\":\"\",\"title_style\":\"\",\"title_decoration\":\"divider\",\"title_color\":\"muted\",\"title_gutter\":\"\",\"title_margin\":\"\",\"meta_color\":\"\",\"meta_margin\":\"remove\",\"content_style\":\"\",\"content_margin\":\"\",\"image_border\":\"\",\"image_box_shadow\":\"\",\"image_hover_box_shadow\":\"\",\"image_box_decoration\":\"\",\"icon_color\":\"\",\"image_gutter\":\"\",\"image_margin\":\"\",\"link_type\":\"\",\"link_size\":\"small\",\"link_margin\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"visibility\":\"\",\"image_width\":\"400\",\"block_align\":\"\",\"title_hover_style\":\"reset\",\"title_font_family\":\"\",\"image_transition\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"title\":\"Conseil avant achat\",\"meta\":\"Choisir le bon chemin d\\u00e8s le d\\u00e9part\",\"content\":\"\n\n<ul>\\n\n\n<li>Choisir la <strong>bon chemin<\\\/strong> d\\u00e8s le d\\u00e9part veut dire r\\u00e9duire consid\\u00e9rablement les <strong>d\\u00e9lais<\\\/strong> et les <strong>co\\u00fbts<\\\/strong><\\\/li>\\n\n\n<li>AEP est une entreprise \\u00e0 forte <strong>connotation technique<\\\/strong> o\\u00f9 le <strong>professionnalisme<\\\/strong> s'associe \\u00e0 la <strong>passion<\\\/strong><\\\/li>\\n\n\n<li>AEP vous offre un <strong>conseil fiable et qualifi\\u00e9<\\\/strong> et la possibilit\\u00e9 de <strong>visiter d'autres Clients<\\\/strong> avant de prendre vos d\\u00e9cisions<\\\/li>\\n<\\\/ul>\",\"image\":\"wp-content\\\/uploads\\\/2019\\\/05\\\/consulenza.jpg\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"Gestion de projet\",\"meta\":\"Prendre le bon chemin ne suffit pas, il faut le suivre !\",\"content\":\"\n\n<ul>\\n\n\n<li><strong>Le lancement d'un nouveau syst\\u00e8me<\\\/strong> est un processus qui implique <strong>tous les domaines<\\\/strong> du R\\u00e9seau de Transport et de son fournisseur<\\\/li>\\n\n\n<li>Les services AEP permettent d'atteindre les objectifs en <b>respectant les contraintes de co\\u00fbts et d\\u00e9lais<\\\/b>, en <strong>optimisant<\\\/strong> l\\u2019allocation des ressources, en <strong>limitant<\\\/strong> les risques et en <strong>r\\u00e9solvant les probl\\u00e8mes<\\\/strong> au fur et \\u00e0 mesure de leur apparition<\\\/li>\\n\n\n<li><strong>Plateforme d\\u00e9di\\u00e9e<\\\/strong> pour le partage des documents du projet<\\\/li>\\n<\\\/ul>\",\"image\":\"wp-content\\\/uploads\\\/2019\\\/05\\\/ProjMgmt-1.gif\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"Formation\",\"meta\":\"Comment exploiter au mieux l'investissement\",\"content\":\"\n\n<ul>\\n\n\n<li><strong>Bien exploiter <\\\/strong>un Syst\\u00e8me Billettique signifie <strong>le connaitre en profondeur<\\\/strong><\\\/li>\\n\n\n<li><strong>Transf\\u00e9rer les connaissances<\\\/strong> au Cliente est la premi\\u00e8re garantie de sa <strong>satisfaction<\\\/strong><\\\/li>\\n\n\n<li><strong>Des cours de formation<\\\/strong> en <strong>classe<\\\/strong> et en <strong>accompagnement<\\\/strong> pour les op\\u00e9rateurs dans les phases de lancements des syst\\u00e8mes sont tenus par des sp\\u00e9cialistes du secteur, en <b>anglais<\\\/b>, <b>fran\\u00e7ais<\\\/b> et, \\u00e9videmment, <b>italien<\\\/b><\\\/li>\\n<\\\/ul>\",\"image\":\"wp-content\\\/uploads\\\/2015\\\/04\\\/Training.jpg\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"Assistance syst\\u00e8me\",\"meta\":\"Help desk et outres\",\"content\":\"\n\n<ul>\\n\n\n<li>L'<strong>assistance pour les syst\\u00e8mes<\\\/strong> est r\\u00e9alis\\u00e9e via l'<strong>help desk<\\\/strong> qui assure au Client des niveaux de service <strong>garantis contractuellement<\\\/strong><\\\/li>\\n\n\n<li>Les demandes sont <strong>int\\u00e9gralement trac\\u00e9es<\\\/strong> pour v\\u00e9rifier d\\u00e9lais et modalit\\u00e9s des solutions et sont normalement trait\\u00e9es dans des d\\u00e9lais tr\\u00e8s contenus<\\\/li>\\n<\\\/ul>\",\"image\":\"wp-content\\\/uploads\\\/2019\\\/05\\\/Supporto-sistemi.jpg\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"Assistance \\u00e9quipements \",\"meta\":\"Avec toute l'exp\\u00e9rience de leurs concepteurs\",\"content\":\"\n\n<ul>\\n\n\n<li>Les \\u00e9quipements AEP sont con\\u00e7us en internet et sont donc parfaitement connus<\\\/li>\\n\n\n<li>Le Service d'Assistance Technique (SAT) garantit des services efficaces, dans des d\\u00e9lais certains et avec des co\\u00fbts raisonnables<\\\/li>\\n\n\n<li>2 laboratoires sur le territoire italien : Signa (FI), Brescia et personnel pr\\u00e9sent aupr\\u00e8s des principaux Clients<\\\/li>\\n<\\\/ul>\",\"image\":\"wp-content\\\/uploads\\\/2019\\\/05\\\/Supporto-prodotti.jpg\"}},{\"type\":\"grid_item\",\"props\":{\"title\":\"AEP, l'entreprise accessible\",\"meta\":\" A la port\\u00e9e du Client...\",\"content\":\"\n\n<ul>\\n\n\n<li>AEP garantit \\u00e0 tous les Clients un<strong> rapport qui va bien au-del\\u00e0 <\\\/strong>de la relation formelle Client\\\/Fournisseur<\\\/li>\\n\n\n<li>Les fonctionnaires commerciaux d'AEP sont <strong>toujours disponibles<\\\/strong> pour aider les clients dans leurs besoins. <strong>Ecrivez<\\\/strong> \\u00e0 <a href=\\\"mailto:info@aep-italia.it\\\">info@aep-italia.it<\\\/a> en indiquant votre zone et vous serez rappel\\u00e9 <strong>au plus vite<\\\/strong><\\\/li>\\n\n\n<li>Les portes d'AEP <strong>sont toujours ouvertes<\\\/strong> pour accueillir les Clients et <strong>contribuer au r\\u00e9sultat positif<\\\/strong> des investissements<\\\/li>\\n<\\\/ul>\",\"image\":\"wp-content\\\/uploads\\\/2015\\\/04\\\/Azienda-aperta.jpg\",\"link\":\"\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"muted\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"text_color\":\"\",\"width_expand\":\"\",\"height\":\"\",\"padding\":\"small\",\"header_transparent\":\"\",\"animation\":\"\",\"padding_remove_top\":true,\"id\":\"Link_Ricambi\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-1\",\"breakpoint\":\"m\",\"fixed_width\":\"large\",\"gutter\":\"\",\"width\":\"\",\"width_expand\":\"\",\"height\":\"\",\"margin\":\"\"},\"children\":[{\"type\":\"column\",\"props\":{\"widths\":[\"1-1\"],\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"vertical_align\":\"\",\"style\":\"\",\"text_color\":\"\",\"padding\":\"\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h1\",\"title_style\":\"h2\",\"title_decoration\":\"\",\"title_font_family\":\"\",\"title_color\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"margin\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"Le service Pi\\u00e8ces de rechange\"}},{\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image_svg_color\":\"emphasis\",\"link_target\":\"\",\"image_border\":\"\",\"image_box_shadow\":\"\",\"image_hover_box_shadow\":\"\",\"image_box_decoration\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\",\"image\":\"wp-content\\\/uploads\\\/2020\\\/08\\\/Cover-corretti.jpg\"}},{\"type\":\"text\",\"props\":{\"margin\":\"default\",\"column_breakpoint\":\"m\",\"text_style\":\"\",\"text_color\":\"\",\"text_size\":\"\",\"column\":\"\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\",\"content\":\"\n\n<p>Un smartphone peut \\\"prendre sa retraite\\\" apr\\u00e8s <strong>quelques ann\\u00e9es<\\\/strong>. Pour les syst\\u00e8mes billettiques, et en particulier pour les \\u00e9quipements, la \\\"retraite\\\" est un <strong>lointain mirage<\\\/strong>, qui n'arrive qu'apr\\u00e8s au moins <b>10 ans <\\\/b>de travail continu, dans des <b>environnements usants <\\\/b>comme un bus, constamment sujets \\u00e0 des secousses, vibrations, sauts de tension et temp\\u00e9ratures extr\\u00eames. Un parc d'\\u00e9quipements, comme celui des bus, <b>ne peut certainement pas \\u00eatre remplac\\u00e9 <\\\/b>avec la m\\u00eame facilit\\u00e9 d'un smartphone. Dans le monde moderne, o\\u00f9 tout \\u00e0 une br\\u00e8ve dur\\u00e9e de vie, une<b> organisation sp\\u00e9cialis\\u00e9e<\\\/b> comme celle d'AEP est n\\u00e9cessaire pour garantir <strong>pi\\u00e8ces de rechange et maintenance<\\\/strong> pendant de longues p\\u00e9riodes, durant lesquels il y a non pas le doute, mais la <b>certitude<\\\/b> que plusieurs composants n'existeront plus. Ceci peut m\\u00eame demander la reconception <b>de modules entiers,<\\\/b> \\u00e9quivalents \\u00e0 ceux qu'il n'est plus possible de produire. Et m\\u00eame si, apr\\u00e8s plusieurs ann\\u00e9es, il est n\\u00e9cessaire d'\\u00e9quiper <b>quelques bus en plus<\\\/b>, AEP sera \\u00e0 nouveau au c\\u00f4t\\u00e9 de ses Clients pour garantir toujours une solution avantageuse.<\\\/p>\"}},{\"type\":\"totop\",\"props\":{\"margin\":\"default\",\"position\":\"\",\"position_z_index\":\"\",\"maxwidth\":\"\",\"maxwidth_breakpoint\":\"\",\"block_align\":\"\",\"block_align_breakpoint\":\"\",\"block_align_fallback\":\"\",\"text_align\":\"center\",\"text_align_breakpoint\":\"\",\"text_align_fallback\":\"\",\"animation\":\"\",\"visibility\":\"\"}}]}]}]}],\"version\":\"1.21.5\",\"props\":[]} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SERVICES &#038; ASSISTANCE Une entit\u00e9 vivante Le Syst\u00e8me Billettique est une entit\u00e9 vivante et en transformation continue, aussi bien du fait de la nature m\u00eame des transports publics, qui doivent s&rsquo;adapter jour apr\u00e8s jour aux exigence d&rsquo;un monde en changement continu, que du fait que les informations que le syst\u00e8me produit constituent un pr\u00e9cieux instrument, [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Services &amp; 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