The Electronic Ticketing System is a living and constantly changing entity, both because of the nature of public transport, which must adapt every day to the needs of a changing world, and because the information that the system produces is a valuable tool, which allows the Management to constantly improve the service. The best systems and the most advanced products can therefore only be adequately exploited with efficient, flexible and responsive support services.
Implementing an electronic ticketing system has its complexities and often takes several months. But today everything seems easy: the devices are new and the suppliers are all well disposed. But what will happen in several years, in particular if the system was made by a very good System Integrator who used different brands of equipment? Will your relationships with those suppliers still be good? Will these suppliers still be there? Will they still produce these devices? Will they accept a direct relationship with the Company?
With AEP these problems do not exist, as we have demonstrated over the years. In the picture, a real case: AEP has maintained and updated ATAF Firenze Classic validators for more than twenty years in continuous operation.
The spare parts service is guaranteed for a minimum of 10 years, even when it is necessary to redesign some elements to ensure interchangeability.
Want to know more? Download our publication (in Italian) P/N 740557 "The advantages of choosing AEP".
A smartphone can retire from work after a couple of years. For electronic ticketing systems, and in particular for devices, retirement is a far-off mirage, which is reached after at least 10 years of continuous work, in weary environments like a bus, constantly subject to jolts, vibrations, power surges and extreme temperatures. A fleet of equipment, such as those of buses, can certainly not be replaced as easily as a smartphone. In the modern world, where everything has a short life, it is necessary a specialized organization such as AEP to guarantee spare parts and maintenance for long periods, during which there is no doubt, but the certainty that many components will be missing. This may also require the redesign of entire modules, equivalent to those that can no longer be produced. And even if, after years, it would be necessary to equip a few more buses, AEP will again be at the side of its Customers to ensure a convenient solution.